Just wanted to call and say you were very professional, prompt, courteous, and was very happy with your service mechanic.
Rick and Diane Storace
Thanks for all of your help with our furnace and A/C.
The tech that came to my house to help – John – is a great representative of your company. He cares about getting the issue resolved.
Thank you for sending someone out to my disaster, I really appreciated it. You guys have been awesome, thank you!
Mike was excellent!! Beautiful correction of everything!! Thank you.
Great service, thank you!
Thanks so much for taking care of the main valves. We got the key, so we are all set. It certainly was a bigger job than expected, but it had to be done.
Thank you. Your guys were very helpful and professional. We will be calling you from now on when we have plumbing/heating issues.
Friday, 22 below zero and suddenly the heat stops working at 10:00pm. I called at least 5 “Emergency Service” Heating agencies planning on taking the first one to call back. I receive one call, from Boyce & Drake Heating and Cooling. He explained that he was currently responding to another emergency call but would respond immediately after. I went to bed with multiple blankets hoping for a quick call back.
Sure enough at approximately 1:00am he called that he was on his way. Arrived shortly after and thoroughly examined my 25 year old furnace and found that water had leaked onto the circuit board creating the malfunction. As it could not be repaired without this obscure part, it would have to wait till morning. The Repairman stated he would call me around 8:00am with the results of his search for the part.
8:00am the phone rings and it is Boyce & Drake, the part is not available. I ask about a new furnace(with new central air) might as well live large and 6 hours later I have a new furnace, with air. The basement is clean as a whistle and they’re gone and I have heat. I have to say I was more than satisfied with their response and their work. Nice people and immediate response.
To the other two that called over 12 hours later and to the two that never called at all, please remove your “Emergency Service” from your ads as it’s false advertising.
Boyce & Drake has always been great- honest, fast, reliable and quality service.
Saratoga Springs, NY
This may be the best service work I have ever had done at my house. They were very timely and accurate with thier estimates. Very friendly, clean and reliable. I would recommend them to all of my friends and family.
Anthony and Judith Eastwood
As long-standing customers of Boyce & Drake, we appreciate your company’s attention to detail, your very competent, professional employees and your speedy response to our emergency. We are exceedingly grateful.